Ohio Assessments for Educators (OAE) Assessment of Professional Knowledge Practice Exam

What is the first step in the problem-solving process?

1. Choose a solution

2. Create an action plan

3. Look for the cause

4. Identify the problem

The correct answer is: Identify the problem

Identifying the problem is a crucial first step in the problem-solving process because it lays the foundation for effective resolution. By clearly recognizing the issue at hand, one can gather relevant information and understand the context in which the problem exists. This step involves defining the problem in specific terms, which helps to ensure that all parties involved have a shared understanding of what needs to be addressed. Once the problem is identified, it becomes possible to explore possible causes and consider various solutions. Without this initial identification, attempts to implement solutions or action plans may be misguided or ineffective, as they may not address the root of the issue. Therefore, this step is fundamental to ensuring that the subsequent phases of problem-solving, including generating solutions and creating action plans, are meaningful and directed towards the actual problem.